QUESTIONS

 

Do you offer next day delivery?

Yes! Place your order by 2pm and we will deliver your cake between 8am-3pm the following day.

 

I need the cake today! Can you help me?

Maybe! Give us a call ASAP and we will see if we can slot you in! 

 

Can I choose what time my cake is delivered? 

Unfortunately you can't - we will deliver the cake between 9am-3pm. 

 

Where do you deliver?

Sydney wide

 

How much is delivery?

The flat rate for delivery is $10.

 

What size are the Surprise! cakes?

Our cakes are 4" and feeds 6 - 8 people (but these are large pieces!) 

 

Are the cakes customisable?

You can choose the cake flavour, customise your gift tag and you can choose additional toppers. 

 

I need to cancel my order, is that okay?

Orders must be cancelled by 6pm two days before delivery date to receive a full refund. 

 

What if no one is there to receive the cake?

In order to make sure your loved one receives their cake, we suggest that you confirm that they will be at the given address on the delivery date. 

If no one happens to be at the address we will either leave the cake in a safe place or bring it back to the kitchen. 

If you would like us to redeliver the cake, the delivery fee will need to be paid again. 

 

I don't want to share my cake at the office, how should I store it? 

Our cakes can stay in a cool place for 2 - 4 hours. Otherwise, keep it in the fridge for up to 5 days. 

Make sure it's clearly labelled so no one eats it!

 

How should I eat my cake?

Our cakes are best enjoyed at room temperature.

 

Do you offer allergen free/vegan cakes?

All our cakes contain eggs and traces of nuts. Our cakes are not dairy or gluten free and are not vegan.

 

Do you have tracking for the cake delivery?

We do not have tracking on the cakes however you can give us a call on the day of delivery and we can let you know when it's scheduled to arrive.

 

I have another question, can I contact you?

Yes you can! Contact us here.